{"id":25522,"date":"2014-09-30T07:00:19","date_gmt":"2014-09-30T11:00:19","guid":{"rendered":"http:\/\/libapps.libraries.uc.edu\/liblog\/?p=25522"},"modified":"2018-10-17T11:15:24","modified_gmt":"2018-10-17T15:15:24","slug":"blackboard-troubleshooting","status":"publish","type":"post","link":"https:\/\/libapps.libraries.uc.edu\/liblog\/2014\/09\/blackboard-troubleshooting\/","title":{"rendered":"Troubleshooting Blackboard Issues when Doing Library Research"},"content":{"rendered":"<p>Are you having problems accessing online Library resources via Blackboard? Try these simple solutions:<\/p>\n<p><strong><span style=\"text-decoration: underline\">SOLUTION #1<\/span>\u00a0<\/strong>&#8211; Accepting Certificates<\/p>\n<p>\u200b\u200bWhen you are logged into Blackboard and attempting to do research via the Library website (search for articles or use a research guide), you may\u00a0come across a certificate\u00a0warning message\u00a0in the Internet Explorer (Example 1)\u00a0or\u00a0Firefox (Example 2)\u00a0browser such as these:<\/p>\n<div id=\"attachment_25526\" style=\"width: 663px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-25526\" class=\"wp-image-25526 size-full\" src=\"https:\/\/libapps.libraries.uc.edu\/liblog\/wp-content\/uploads\/2014\/09\/connectionbb1.jpg\" alt=\"ie warning\" width=\"653\" height=\"480\" srcset=\"https:\/\/libapps.libraries.uc.edu\/liblog\/wp-content\/uploads\/2014\/09\/connectionbb1.jpg 653w, https:\/\/libapps.libraries.uc.edu\/liblog\/wp-content\/uploads\/2014\/09\/connectionbb1-155x113.jpg 155w, https:\/\/libapps.libraries.uc.edu\/liblog\/wp-content\/uploads\/2014\/09\/connectionbb1-258x190.jpg 258w\" sizes=\"auto, (max-width: 653px) 100vw, 653px\" \/><p id=\"caption-attachment-25526\" class=\"wp-caption-text\">Internet Explorer Warning &#8211; Example 1<\/p><\/div>\n<div id=\"attachment_25524\" style=\"width: 609px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-25524\" class=\"wp-image-25524 size-full\" src=\"https:\/\/libapps.libraries.uc.edu\/liblog\/wp-content\/uploads\/2014\/09\/bb3.jpg\" alt=\"firefox warning\" width=\"599\" height=\"158\" srcset=\"https:\/\/libapps.libraries.uc.edu\/liblog\/wp-content\/uploads\/2014\/09\/bb3.jpg 599w, https:\/\/libapps.libraries.uc.edu\/liblog\/wp-content\/uploads\/2014\/09\/bb3-155x40.jpg 155w, https:\/\/libapps.libraries.uc.edu\/liblog\/wp-content\/uploads\/2014\/09\/bb3-300x79.jpg 300w, https:\/\/libapps.libraries.uc.edu\/liblog\/wp-content\/uploads\/2014\/09\/bb3-500x131.jpg 500w\" sizes=\"auto, (max-width: 599px) 100vw, 599px\" \/><p id=\"caption-attachment-25524\" class=\"wp-caption-text\">Firefox Warning &#8211; Example 2<\/p><\/div>\n<p>Be sure to <strong>ACCEPT<\/strong> the\u00a0certificate by choosing to\u00a0<strong>Proceed (unsafe)<\/strong>\u00a0[Example 1] or\u00a0<strong>Continue<\/strong>\u00a0[Example 2]<strong>\u00a0<\/strong><\/p>\n<p>so that you\u00a0can continue searching. If you do not accept the certificate, you may be blocked from accessing library resources (t\u200b\u200bhis also applies to any non-https link posted within Blackboard).\u200b<\/p>\n<p><strong><span style=\"text-decoration: underline\">SOLUTION #2<\/span>\u00a0<\/strong>&#8211; Do your library research outside of Blackboard by going directly to\u00a0<a style=\"color: #e00122\" href=\"http:\/\/www.libraries.uc.edu.\/\"><strong>www.libraries.uc.edu<\/strong>.<\/a>\u00a0You should\u00a0<strong>NOT<\/strong>\u00a0see canopy.uc.edu\u200b in the website address\/URL.<\/p>\n<p><em><strong>***Note for Faculty:<\/strong><\/em> You can help address this problem by creating Blackboard links that automatically open in a new window outside of Blackboard.<\/p>\n<p>UC Libraries is currently working on addressing these issues to make your research process more seamless. If you have any questions, feel free to stop by the library or contact us at 513-745-5710.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Are you having problems accessing online Library resources via Blackboard? Try these simple solutions: SOLUTION #1\u00a0&#8211; Accepting Certificates \u200b\u200bWhen you are logged into Blackboard and attempting to do research via the Library website (search for articles or use a research &hellip; <a href=\"https:\/\/libapps.libraries.uc.edu\/liblog\/2014\/09\/blackboard-troubleshooting\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":36,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13,278],"tags":[659,1673,661,664,663,665,662,541,660],"class_list":["post-25522","post","type-post","status-publish","format-standard","hentry","category-uclibraries","category-ucbalibnews","tag-blackboard","tag-bymichellemckinney","tag-certificate","tag-firefox","tag-ie","tag-internet-browser","tag-internet-explorer","tag-library-research","tag-security"],"_links":{"self":[{"href":"https:\/\/libapps.libraries.uc.edu\/liblog\/wp-json\/wp\/v2\/posts\/25522","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/libapps.libraries.uc.edu\/liblog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/libapps.libraries.uc.edu\/liblog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/libapps.libraries.uc.edu\/liblog\/wp-json\/wp\/v2\/users\/36"}],"replies":[{"embeddable":true,"href":"https:\/\/libapps.libraries.uc.edu\/liblog\/wp-json\/wp\/v2\/comments?post=25522"}],"version-history":[{"count":0,"href":"https:\/\/libapps.libraries.uc.edu\/liblog\/wp-json\/wp\/v2\/posts\/25522\/revisions"}],"wp:attachment":[{"href":"https:\/\/libapps.libraries.uc.edu\/liblog\/wp-json\/wp\/v2\/media?parent=25522"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/libapps.libraries.uc.edu\/liblog\/wp-json\/wp\/v2\/categories?post=25522"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/libapps.libraries.uc.edu\/liblog\/wp-json\/wp\/v2\/tags?post=25522"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}