Library System Outages: December 16-17

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There is a power outage scheduled for UC’s primary Data Center beginning at 10:30 p.m. on Friday, December 16th, and lasting as late as 11:00 p.m. on Saturday, December 17th.  Digital Technology Solutions (DTS, formerly IT@UC) will be performing maintenance in the Data Center during this time.

More information, and a list of UC services that will be affected during the outage can be found at https://bit.ly/3VZtEGm.

The UCL website (libraries.uc.edu) will remain up during the outage.  However, some parts of the website will be down.  A message informing visitors of the partial outage will be added to the homepage.

The parts of the site that will be down during the outage are:

  • Browzine integration with Summon
  • The staff directory
  • The student employment application
  • Some Contact Us forms
  • The “Articles”, “Journals” and “Books” search tabs on homepage
  • My Library Record

In addition, the following library sites/services will be down during the outage:

  • uclid.uc.edu
  • scholar.uc.edu
  • journals.uc.edu
  • drc.libraries.uc.edu
  • digital.libraries.uc.edu (including Luna)
  • data.libraries.uc.edu
  • libapps.libraries.uc.edu (including the Source blog, LiBlog, Omeka S, and Exhibits)

Complete List:

IT systems hosted in the Data Center WILL NOT BE available. 
You WILL NOT have access to the IT services and online systems listed below ​​​​​​​from 10:30 p.m., Friday, Dec. 16, until 11 p.m., Saturday, Dec. 17.

Unavailable​​​​​​

  • Adobe Experience Manager (AEM, the “uc.edu” web content management system)
  • AiM-Asset Works
  • Animal Operations Research Administration Portal (AOPS)
  • Animal Protocol Research Administration Portal (IACUC)
  • Annual Performance Review System
  • Bearcat Card transactions and changes to residence hall door access (Note: You will still need your Bearcat Card to access locked Residence Hall doors; however, no changes will be possible to existing access during the maintenance window.)
  • Catalyst (Student information system)
  • Cohesity Enterprise Backup Environment (Backup/restore function unavailable)
  • College of Medicine Effort Reporting
  • DTS Microsoft Endpoint Configuration Manager (MECM/SCCM)
  • eCurriculum
  • ELCE/PAL (Co-op 2.0 system)
  • eProfessional
  • eRPT (Electronic Reappointment and Tenure)
  • GAMMA
  • Homepages (cPanel)
  • Human Subjects Research Administration Portal (IRB)
  • OnSite Chemical Inventory
  • Outside Activity Report
  • Password Self Service (UC password re-sets)
  • Personal (Home) and Shared (Departmental) network drives (Isilon storage)
  • Research Directory
  • ​​​​​​​Shared departmental drives (Isilon storage)
  • SURF (Summer Undergraduate Research Fellowships)
  • Tableau Server
  • UC Center for Simulations & Virtual Environments Research (UCSIM) website
  • UC Directory (Online faculty/staff directory)
  • UC Flex/ESS and UC Flex reporting (HR/Finance system and reports)
  • UC Treasury Portal (UCT Portal for credit memo processing, PCI compliance, personal service contracts)

Many commonly used IT systems WILL BE available.
​​​​​​​You WILL have access to the IT services and online systems listed below.

​​​​​​​​​​​​​​Available​​​​​​​​​​​​​​

  • 25 Live (Space management system)
  • 3Play Media (Captioning system)
  • Bearcat Guardian (Public Safety app)
  • Bearcat Portal (New student portal)
  • Bearcats Landing (Faculty/staff intranet, Microsoft SharePoint)
  • Canvas (Learning management system)
  • Catalyst Reporting in CaRT
  • Concur (Travel and expense system)
  • Digital Accessibility Gateway
  • Echo 360 (Lecture capture and active learning tools system)
  • Kaltura (Media storage and media creation tool)
  • LinkedIn Learning
  • Microsoft Office 365 (UC Email, Teams, OneDrive, etc.)
  • PACE (Purchasing and contracting tool)
  • Research How2
  • Research Kuali (Grants management system)
  • Research UC (“research.uc.edu” website)
  • ServiceNow (IT Service Portal including help tickets, IT Knowledge Base, IT Service Catalog, and Systems Status)
  • MED.UC.EDU Websites (Note: Sites will be available; however, eProfessional and Research Directory data will be missing from some pages.)
  • SuccessFactors (Performance management system)
  • UC COVID Check
  • UC.EDU Websites (Note: UCSIM website will not be available.)
  • UC Login Services (Authentication, including Duo Two-Factor Authentication)
  • UC On-Campus Network (Wired and wireless internet connections)
  • UC On-Campus Phone/Voicemail Service
  • VPN (AnyConnect VPN connection to on-campus network)
  • Zoom (Web conferencing tool for teaching and learning)