UC Blue Ash Library and the Marcotte Library at UC Clermont are partnering to pilot a new proactive chat and knowledgebase service, LibAnswers, which provides real-time support to students in places they access regularly, such as Canvas, and respective UCBA and Marcotte Library websites and research guides. Students, as well as staff and faculty, can connect to the library from anywhere with an internet-accessible device.
What is chat? The library’s chat service allows guests to talk with a library staff member in real time via the web, tablet or mobile device.
Who is chat for? Library guests (UC students, staff, faculty and community members) are able to use chat to talk with a library staff person in real time to ask questions and get help.
When can they use chat? Chat will be available Monday through Friday from 8 am – 5 pm. When chat is unavailable, students can browse or search our robust and detailed set of frequently asked questions (FAQs) to get the help they need any time of day. Students can also submit their own questions which help to grow the list of FAQs and expands support for all students.
Where can they use chat? Chat boxes are available in multiple places:
- Library website (UC Blue Ash and the Marcotte Library at UC Clermont)
- On most UC Blue Ash Library and the Marcotte Library at UC Clermont research guides (which can also be accessed via Canvas courses)
- FAQs web space