Library Chat Service Now Includes FAQs

UC Blue Ash Library and the Marcotte Library at UC Clermont are partnering to pilot a new proactive chat and knowledgebase service, LibAnswers, which provides real-time support to students in places they access regularly, such as Canvas, and respective UCBA and Marcotte Library websites and research guides. Students, as well as staff and faculty, can connect to the library from anywhere with an internet-accessible device.

What is chat? The library’s chat service allows guests to talk with a library staff member in real time via the web, tablet or mobile device.

Who is chat for? Library guests (UC students, staff, faculty and community members) are able to use chat to talk with a library staff person in real time to ask questions and get help.

When can they use chat? Chat will be available Monday through Friday from 8 am – 5 pm. When chat is unavailable, students can browse or search our robust and detailed set of frequently asked questions (FAQs) to get the help they need any time of day. Students can also submit their own questions which help to grow the list of FAQs and expands support for all students.

Where can they use chat? Chat boxes are available in multiple places:

  1. Library website (UC Blue Ash and the Marcotte Library at UC Clermont)
  2. On most UC Blue Ash Library and the Marcotte Library at UC Clermont research guides (which can also be accessed via Canvas courses)
  3. FAQs web space

Naming the Frederick A. Marcotte Library at UC Clermont

The University of Cincinnati Clermont College celebrated the opening and renovation of three dynamic, mostly donor-funded campus spaces Oct.17, including renaming the UC Clermont Library. The UC Clermont library is now the Frederick A. Marcotte Library, renamed for the college’s original librarian.

Read the full news story at UC News.

Fred Marcotte, College Librarian, in 1989 burning card catalog
Former Library Director Frederick Marcotte in the UC Clermont library, 1989.

Learning Commons at the Library: Survey question 3

UC Clermont’s Frederick A. Marcotte Library appreciates your feedback on our survey questions related to our collaboration of our space with the Learning Commons!

Our third single-question survey is now live. We’re asking: In what ways does noise on the library’s second floor impact your work?

Please provide your response to this third survey by Monday, November 27th. Anonymous responses are collected through this online form or through our drop boxes in the McDonough lobby and across from the library’s main entrance.

Cougar PAWs for a T-Shirt

Cougar PAWS (Personalized Assistance With Searching) Research Appointment will make finding sources more efficient, easier, and higher quality results. Work with your Frederick A. Marcotte librarian at UC Clermont to get the best materials for your upcoming research assignment. Schedule your appointment to meet in the library or online. Those who attend their PAWS appointment for a research assignment will receive a UC Clermont t-shirt. 

Midterm Events

Join us next week for Midterm Events next week!  On October 4th, from 11:00-1:00, join Clermont Library and the Learning Commons for the Citation Olympics in the Student Lounge!  Test your writing abilities to help you prepare for midterms and win prizes.  Create a cake masterpiece of your favorite book for Edible Books on Thursday, October 5th at 1 pm.  Entries for this event are due Wednesday, September 27th by the end of the day.   Drop into the library to take break the week of October 2nd and relax with coloring activities and puzzles.

Learning Commons at the Library: Survey question 2

Thank you for your feedback on our first Learning Commons at the Library survey question! We appreciate learning your thoughts on the physical library and Learning Commons spaces we spent the summer updating.

Our second survey question relating to our updated spaces and partnership with the Learning Commons is now live. We would like to know: What would you change about the second floor of the library?

We’ll collect responses to this second survey question until Monday, October 23rd. You can respond anonymously via drop boxes placed in the McDonough lobby and across from the library’s entrance in Jones or through our online survey form.

UC Clermont Library Annual Report

Want to know what UC Clermont Library during the 2022-2023 academic year? You can find our annual report on Sway with your UC log in credentials.

This issue’s sections align with the UC Clermont Library’s planning strategies:

  • Develop Space
  • Provide Access
  • Promote Teaching & Learning
  • Foster a Community Culture
  • Faculty & Staff Highlights
  • By the Numbers

Learning Commons @ UC Clermont

The Learning Commons is coming to the UC Clermont Library! Our 2nd floor has been undergoing transformations to create space to allow tutoring and academic support services to come to the library (pictures below). Beginning July 25, writing tutoring will be available on the library’s 2nd floor with more services available in Fall semester. Check-in for the Learning Commons will be located at the Library’s Information Desk.   

The quiet study zone of the 2nd floor should not be impacted by this exciting new addition. 

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