Tag Archives: research help

Library Chat Service Now Includes FAQs

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UC Blue Ash Library and the Marcotte Library at UC Clermont are partnering to pilot a new proactive chat and knowledgebase service, LibAnswers, which provides real-time support to students in places they access regularly, such as Canvas, and respective UCBA and Marcotte Library websites and research guides. Students, as well as staff and faculty, can connect to the library from anywhere with an internet-accessible device.

What is chat? The library’s chat service allows guests to talk with a library staff member in real time via the web, tablet or mobile device.

Who is chat for? Library guests (UC students, staff, faculty and community members) are able to use chat to talk with a library staff person in real time to ask questions and get help.

When can they use chat? Chat will be available Monday through Friday from 8 am – 5 pm. When chat is unavailable, students can browse or search our robust and detailed set of frequently asked questions (FAQs) to get the help they need any time of day. Students can also submit their own questions which help to grow the list of FAQs and expands support for all students.

Where can they use chat? Chat boxes are available in multiple places:

  1. Library website (UC Blue Ash and the Marcotte Library at UC Clermont)
  2. On most UC Blue Ash Library and the Marcotte Library at UC Clermont research guides (which can also be accessed via Canvas courses)
  3. FAQs web space

Help with End of Semester Research

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Countdown to semester’s end!  How is that paper or project going? If you need help with research resources for your papers and projects, the Clermont College librarians are willing to help you in a variety of ways:

  • We can help you decide which databases to use for your topic and steer you toward other resources, such as books, scholarly articles, primary sources and interviews.
  • If you are having problems finding information for your paper, we will make recommendations.
  • We can also help you cite sources.study group

You may come into the library during our regular hours, but please consider making an appointment to guarantee a spot at this busy time.

Contact a librarian by phone or email:
Kathleen Epperson
kathleen.epperson@uc.edu
Phone: 513.558.7010

If you like, we can Skype with you as well!

Note: UC EAST students can make an appointment to meet at either UC East or the Clermont Campus.

Kathleen Epperson
Reference Librarian

Online Chat and Text Service Ending May 6th

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UC Libraries will no longer offer online Chat or Text services as of May 6, 2014.

If you need online help, you can:

  • Visit the UCBA Research Guide at http://guides.libraries.uc.edu/ucba-researchhelp to ask an online question or schedule a Research Consultation for Students or Faculty.
  • If you need immediate help, you can always call us at 513-745-5710 or visit us in Muntz 113 during regular business hours.